Terms & Conditions
Effective Date: July 5, 2026
Welcome to VHIAN Gems & Jewels. By accessing or using our website, you agree to comply with these Terms & Conditions. Please read them carefully before using our website or placing an order.
Acceptance of Terms
By accessing this website, creating an account, or purchasing our products, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, and Refund Policy.
Products
We strive to ensure that all product descriptions, images, prices, and specifications are accurate. However:
- Natural gemstones may vary slightly in color, pattern, clarity, size, and appearance due to their natural characteristics.
- Product images are for illustrative purposes only. Actual products may differ slightly because of lighting, photography, screen settings, or natural variations.
- Minor variations do not constitute defects.
Pricing
- All prices are displayed in Indian Rupees (INR) unless otherwise stated.
- Prices are subject to change without prior notice.
- We reserve the right to correct pricing errors or cancel orders placed at incorrect prices.
Orders
We reserve the right to:
- Accept or reject any order at our sole discretion.
- Cancel orders due to product unavailability, pricing errors, suspected fraudulent activity, payment issues, or other unforeseen circumstances.
- Contact customers for additional verification before processing an order.
If an order is cancelled after payment has been received, the amount paid will be refunded to the original payment method.
Payment
We accept payment through secure payment gateways available on our website.
Orders will only be processed after successful payment authorization.
Shipping & Delivery
Delivery timelines provided on the website are estimates only. While we make every effort to deliver on time, delays caused by courier services, weather conditions, public holidays, customs, or other circumstances beyond our control are not our responsibility.
Please refer to our Shipping Policy for complete details.
Returns & Refunds
Returns, exchanges, and refunds are governed by our Refund Policy. Customers are encouraged to read the policy before placing an order.
Intellectual Property
All content on this website, including but not limited to:
- Logos
- Product images
- Designs
- Text
- Graphics
- Icons
- Videos
- Website layout
is the property of VHIAN Gems & Jewels and is protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
User Responsibilities
By using our website, you agree that you will not:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to our systems.
- Upload malicious software or harmful content.
- Misuse or interfere with the operation of the website.
- Provide false or misleading information while placing an order.
Limitation of Liability
To the maximum extent permitted by law, VHIAN Gems & Jewels shall not be liable for:
- Indirect or consequential losses.
- Delays in delivery caused by third parties.
- Losses resulting from misuse of products.
- Temporary website interruptions, technical issues, or maintenance.
Our total liability shall not exceed the amount paid for the product purchased.
Warranty
Unless expressly stated, products are sold without any additional warranties beyond those required under applicable law. Natural characteristics of gemstones are not considered manufacturing defects.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in the city where VHIAN Gems & Jewels is registered.
Changes to These Terms
We reserve the right to modify these Terms & Conditions at any time without prior notice. Updated versions will be published on this page with the revised effective date. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms.
Contact Us
For any questions regarding these Terms & Conditions, please contact us.
VHIAN Gems & Jewels
Email: support@vhianjewels.com
Phone: +91 8750887800