FAQs
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How can I be sure your gemstones and jewelry are authentic, natural, certified, and trustworthy?
Yes! Every gemstone and jewelry piece we offer comes with a free laboratory certificate from recognized gemological labs, regardless of the price.
What process do you follow to recommend the most suitable gemstone specifically for my needs?
We use astrological consultation or horoscope-based analysis to offer personalized gem recommendations and help identify stones based on your zodiac or intended benefits .
Can I customize my jewelry design fully with chosen metal, gemstone, & personalized unique style?
Absolutely. Simply share your idea or design, and our team will convert it into a sketch or CAD model. After approval, we’ll craft and deliver it directly to your doorstep .
How long will it take to receive delivery of my gemstones or custom jewelry which we order?
- Loose Gemstones: 3–7 working days
- Gemstone Jewelry: 5–9 working days (3–7 plus up to 2 extra days)
After dispatch, you’ll receive a tracking ID to monitor your delivery
What are all the payment methods you accept for smooth, secure, and convenient online purchases?
We offer a wide range of options:
- Credit & Debit Cards (Visa, MasterCard, Maestro, Amex)
- Net Banking
- UPI & Mobile Wallets
- PayPal
- Bank Deposit
- Cash on Delivery (within India, depending on availability)
How do you guarantee my personal data, payment information, and overall shopping experience remain safe?
Yes. We prioritize your privacy and security—utilizing advanced technologies and trusted third-party payment gateways. We do not store your card information on our website .
After placing my order, how I will track my order until its delivery is successfully completed?
Once your order is dispatched, you’ll receive a tracking ID via email or SMS. Use it on our site or the courier’s platform to check your delivery status .
What steps should I follow to properly care for gemstone jewelry and maintain long-lasting brilliance?
Store your pieces safely (preferably in soft pouches), clean gently using mild solutions and a soft cloth, and avoid exposure to harsh chemicals. For detailed tips on preserving both the beauty and belief-related vibrations of gemstones, visit our gem care guide .
If I am confused about which gemstones is good for me, can you guide with expert consultation or tools?
Absolutely! We offer both free gem recommendation tools and one-on-one astrology consultations (e.g., with a certified astrologer for a modest fee), ensuring accuracy in selection according to your chart and life goals.
What happens if the product doesn’t meet expectations—what’s your return, refund, and exchange policy?
We have a clear Return & Refund Policy that’s customer-friendly. For more details on returning items and refund timelines, check our Returns section or contact customer support.
If You Have Any Query
Feel Free To Contact Us 24x7
Why Trust Vihan Gems and Jewels
Transparent Pricing
Lab Certified
Energized Gemstones
1 Lakh+ Satisfied Customers
