PRIVACY POLICY
At Vhian Gems & Jewels, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit our website, purchase Rudraksha beads, gemstones, or avail astrology and spiritual consultation services from us.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
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Contact Information: Name, phone number, email address, billing and shipping addresses.
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Order & Payment Information: Transaction details, payment method, billing records. (We do not store your credit/debit card details. Payment is processed securely via third-party gateways.)
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Consultation Data: Information shared during astrology, Rudraksha recommendation, or gemstone consultation.
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Website Usage Data: IP address, browser type, device details, location data, and cookies.
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Voluntary Information: Any data you provide when contacting us (via forms, email, or calls).
2. How We Use Your Information
We use the collected information for:
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Processing and delivering your orders.
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Recommending gemstones or Rudraksha based on your consultation.
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Providing customer support and responding to queries.
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Sending transactional emails, SMS updates, and invoices.
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Improving website performance, user experience, and marketing campaigns.
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Legal and regulatory compliance as per Indian laws.
3. Cookies & Tracking Technologies
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We use cookies and similar tools to enhance your browsing experience.
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Cookies may track website usage, preferences, and session data.
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You may disable cookies in your browser, but some features of our website may not function properly.
4. Sharing & Disclosure of Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
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Payment Gateways & Banks – to process transactions securely.
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Logistics & Courier Partners – to deliver products to your address.
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IT & Hosting Providers – for website security and maintenance.
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Legal Authorities – if required by law, government request, or legal proceedings.
5. Data Security
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We adopt industry-standard security practices to safeguard your data.
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Personal information is stored on secure servers with restricted access.
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However, no method of online transmission is 100% secure, and we cannot guarantee absolute data security.
6. Your Rights
As a user, you have the right to:
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Request access to your personal data.
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Correct or update inaccurate information.
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Request deletion of your data (subject to legal requirements).
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Opt-out of marketing emails and SMS notifications.
For such requests, contact us via the details below.
7. Third-Party Links
Our website may contain links to external sites (e.g., social media, blogs, or partner services). We are not responsible for the privacy practices of these third-party websites.
8. Children’s Privacy
Our website and services are not directed to children under 18 years of age. We do not knowingly collect data from minors.
9. Governing Law & Jurisdiction
This Privacy Policy is governed by and construed in accordance with the laws of India.
In case of disputes, the Courts of New Delhi, India shall have exclusive jurisdiction.
10. Updates to Privacy Policy
We may revise this Privacy Policy from time to time. Any changes will be updated on this page with a new effective date. Users are advised to review this page periodically.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, you may contact us at:
📞 Phone: +91-9810-800-550, +91-9355-504-878
✉ Email: info@gmail.com
📍 Head Office: 2547|7, Block 35M, Beadonpura, Karol Bagh, New Delhi, Delhi 110005
📍 Branch Office: UGF – 25, JMD Regent Arcade Mall, Near Sikandarpur Metro Station, Gurugram, Haryana 122022